Overview
At UnMax Network, we strive to provide exceptional IT services and ensure client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various services. Please read this policy carefully before making a purchase or engaging our services.
General Refund Policy
Our refund policy varies depending on the type of service purchased. We are committed to resolving any issues or concerns you may have with our services. If you are unsatisfied with our services, please contact us within the applicable refund period to discuss your concerns.
Web Development and Design Services
Project-Based Services
For custom web development and design projects:
- Initial Deposit: A non-refundable deposit (typically 30-50% of the project cost) is required to begin work. This deposit covers initial planning, research, and resource allocation.
- Milestone Payments: Payments made upon completion of project milestones are non-refundable once the milestone deliverables have been approved by the client.
- Project Cancellation: If you wish to cancel a project after work has commenced, you will be charged for all work completed up to the cancellation date, plus any non-recoverable expenses incurred.
- Refund Eligibility: Refunds may be considered if we fail to deliver agreed-upon deliverables or if there is a material breach of our service agreement.
Revision Policy
Each project includes a specified number of revision rounds as outlined in the project agreement. Additional revisions beyond the agreed scope may incur additional charges and are not eligible for refund.
Certification Training Programs
Course Enrollment
For IT certification training programs:
- 7-Day Money-Back Guarantee: If you are not satisfied with a training course, you may request a full refund within 7 days of enrollment, provided you have not completed more than 25% of the course content.
- After 7 Days: No refunds will be provided after the initial 7-day period, regardless of course completion status.
- Exam Fees: Third-party certification exam fees paid to certification bodies (AWS, Google, Microsoft, Cisco, etc.) are non-refundable.
- Course Materials: Once digital course materials have been accessed or downloaded, they are non-refundable.
Course Transfers
You may transfer your enrollment to a different course or schedule within 30 days of the original enrollment date, subject to availability and any price differences.
Digital Marketing Services
Monthly Retainer Services
For ongoing digital marketing services:
- First Month: If you are not satisfied with our services, you may cancel within the first 30 days and receive a refund for the unused portion of the month, minus a setup fee and any advertising spend.
- Subsequent Months: Monthly retainer fees are non-refundable once the service period has begun. You may cancel at any time with 30 days' written notice.
- Advertising Spend: Third-party advertising costs (Google Ads, Facebook Ads, etc.) are non-refundable as they are paid directly to the advertising platforms.
Campaign-Based Services
For specific marketing campaigns, refunds will be considered on a case-by-case basis if agreed-upon deliverables are not met or if there is a material breach of the service agreement.
Mobile App Development
Development Process
For mobile application development projects:
- Initial Payment: A non-refundable initial payment (typically 40-50%) is required to begin development.
- Milestone Payments: Payments tied to specific development milestones are non-refundable once the milestone has been completed and approved.
- Final Payment: The final payment is due upon project completion and delivery of the application. This payment is non-refundable once the app has been delivered and approved.
- Post-Launch Issues: If critical bugs or issues arise within 30 days of launch that were not identified during testing, we will address them at no additional cost, but no refunds will be provided.
Subscription Services
Monthly Subscriptions
For monthly subscription services:
- Subscription fees are billed in advance and are non-refundable
- You may cancel your subscription at any time, but no refunds will be provided for the current billing period
- Upon cancellation, you will retain access to the service until the end of the current billing period
- No refunds will be provided for unused time in a billing period
Annual Subscriptions
For annual subscription services:
- A pro-rated refund may be provided if you cancel within the first 30 days
- After 30 days, annual subscriptions are non-refundable
- You may continue to use the service until the end of your subscription period
Maintenance and Support Services
For website maintenance and technical support services:
- Monthly maintenance fees are non-refundable once the service period has begun
- If we fail to provide the agreed-upon level of service, you may request a pro-rated refund for the affected period
- Emergency support fees are non-refundable once services have been rendered
- You may cancel maintenance services with 30 days' written notice
Non-Refundable Items and Services
The following items and services are non-refundable under all circumstances:
- Third-party software licenses, plugins, or tools purchased on your behalf
- Domain name registrations and renewals
- SSL certificates and security services
- Third-party hosting or cloud service fees
- Stock photography, fonts, or other licensed assets
- Advertising spend on third-party platforms
- Certification exam fees paid to external certification bodies
- Consultation fees for completed consultations
- Custom research or analysis reports
Refund Request Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] within the applicable refund period
- Include your order number, invoice number, or project reference
- Provide a detailed explanation of your reason for requesting a refund
- Include any supporting documentation or evidence
Refund Processing
Once your refund request is received:
- We will review your request within 5-7 business days
- You will be notified of the approval or rejection of your refund request
- If approved, the refund will be processed within 10-15 business days
- Refunds will be issued to the original payment method used for the purchase
- Processing fees charged by payment processors are non-refundable
Chargebacks
We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your credit card company or bank. Initiating a chargeback without first attempting to resolve the issue with us may result in:
- Immediate suspension of all services
- Termination of your account
- Legal action to recover costs and damages
- Reporting to credit bureaus or fraud prevention services
If you have initiated a chargeback, please contact us immediately so we can work together to resolve the issue.
Service Guarantees
Quality Guarantee
We guarantee that all services will be performed in a professional manner consistent with industry standards. If you are not satisfied with the quality of our work, please contact us within 30 days of project completion to discuss remediation options.
Satisfaction Guarantee
While we strive for 100% client satisfaction, we cannot guarantee specific business results or outcomes from our services. Refunds are not provided based solely on dissatisfaction with business results.
Force Majeure
We are not liable for any failure or delay in performing our services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. No refunds will be provided for delays or non-performance due to force majeure events.
Modifications to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside the scope of this policy, please contact our management team. We will review your case individually and make a determination based on the specific circumstances.
Contact Information
If you have any questions about our Refund Policy or need to request a refund, please contact us:
Our support team is available 24/7 to assist you with any refund-related inquiries.